Each reason a member can open a ticket for, and everything you can configure about it.
An option is one button or one dropdown entry. It’s where nearly all ticket configuration lives — appearance, category, lifecycle timers, and access rules.Every command needs ticket staff or Administrator, and takes the panel name followed by the option name.
!tickets option add Support general "General Help"
The third argument (general) is the internal name you’ll use in commands. The fourth is the label members see — it defaults to the internal name if you leave it off.
!tickets option list Support
!tickets option remove Support general
!tickets option toggle Support general off
toggle is the safe way to retire an option temporarily — it stops appearing on the panel, but its configuration and existing tickets are untouched. Remember to !tickets resend Support afterwards.
An option can move its ticket channel between categories as the ticket progresses:
!tickets option category Support general open "Open Tickets"
!tickets option category Support general claim "In Progress"
!tickets option category Support general close "Closed"
This gives you a Kanban-style view in the channel sidebar without any extra tooling. Options that don’t set a category fall back to the panel’s default.
!tickets option rename Support general claim 🔨-{case}!tickets option rename Support general close closed-{case}
The channel is renamed when a ticket is claimed or closed, so open tickets stand out at a glance.
Discord rate-limits channel renames to twice per 10 minutes. A ticket that’s claimed, unclaimed and re-claimed quickly may not rename every time. It’s cosmetic and catches up, but don’t rely on it as the source of truth.
The natural ordering is inactivity < autoclose < autodelete — remind, then close, then clean up.
closeonleave is worth turning on everywhere. A ticket whose creator has left the server can’t be resolved, and they otherwise accumulate until someone notices.
Run inside a ticket, this moves it to a different option — applying that option’s category, support roles and permissions. The right response to “this is actually a billing question”.
// quick questions — fast turnaround, closes itself!tickets option add Support general "General Help"!tickets option emoji Support general 💬!tickets option description Support general "Questions about the server"!tickets option supportroles Support general @Support!tickets option inactivity Support general 12h!tickets option autoclose Support general 2d!tickets option autodelete Support general 3d// user reports — moderators only, private, kept longer!tickets option add Support report "Report a User"!tickets option emoji Support report 🚨!tickets option style Support report danger!tickets option supportroles Support report @Moderator!tickets option category Support report open "Reports"!tickets option autoclose Support report 7d!tickets option autodelete Support report 30d// ban appeals — admins only, never auto-closes!tickets option add Support appeal "Ban Appeal"!tickets option emoji Support appeal ⚖️!tickets option supportroles Support appeal @Admin!tickets option autoclose Support appeal 0!tickets option closeonleave Support appeal off!tickets resend Support
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