Messages & forms

Ticket messages

Each option has its own set of messages, all written in the scripting language.

!tickets option message <panel> <option> <kind> <script>

Kind	Sent when
`greeting`	The ticket is opened
`claim`	A staff member claims it
`move`	It’s moved to another option
`close`	It’s closed
`reopen`	It’s reopened
`auto_close`	It’s closed automatically for inactivity
`inactivity`	The inactivity reminder fires
`denial`	Someone lacking the required roles tries to open it

Aliases: msg.

Variables

Variable	Value
`{case}`	The ticket’s case number
`{panel}`	The panel name
`{option}`	The option name
`{creator}`	Who opened the ticket
`{claimer}`	Who claimed it
`{reason}`	The reason given on close or move
`{user}`	Whoever triggered the current action

Plus every standard variable — {guild.name}, {channel.mention} and so on.

Examples

!tickets option message Support general greeting {content: {creator.mention}} {title: Ticket #{case}} {description: Someone will be with you shortly. Describe your problem and include screenshots if you have them.} {color: #5cacec}

!tickets option message Support general claim {description: {claimer.mention} is handling this ticket.}

!tickets option message Support general inactivity {content: {creator.mention}} {description: Still need help? This ticket closes automatically if there's no reply.}

!tickets option message Support general auto_close {description: Closed for inactivity. Open a new ticket if you still need help.}

!tickets option message Support billing denial {description: Billing support is for customers only.}

A greeting with a container and useful links:

!tickets option message Support general greeting {content: {creator.mention}}
{box: #5cacec}
{box.header: Ticket #{case}}
{box.text: Thanks for reaching out. A member of staff will respond as soon as they can.

**While you wait:**
- Check #faq — most questions are answered there
- Include screenshots and your username if it's account-related}
{box.separator}
{box.text: -# opened by {creator} · {option}}

Mention {creator} in {content:} rather than inside an embed. Mentions inside embeds render but don’t notify.

Forms

Forms collect information before the ticket channel is created, as a Discord modal. Instead of a ticket that says “hi”, you get one that already contains everything you’d have had to ask for.

!tickets form add report "Report a User"

!tickets form list

!tickets form remove report

Arguments are the internal name and the title shown at the top of the modal. Requires ticket staff. Forms are reusable across options, so one “report” form can back both a #support panel and a #staff-only panel.

Attach a form to an option, and add or edit its fields, through the interactive interface — !tickets setup. It’s a modal builder; doing it through flat commands would be worse.

Answers are posted into the ticket when it opens, and captured in the transcript.

What to ask for

Keep it short — every field is friction, and Discord caps a modal at five.

User report

Who are you reporting? (username or ID)
What did they do?
When did it happen?
Do you have evidence? (links or screenshots)

Ban appeal

What’s your user ID?
Why were you banned?
Why should we unban you?

Staff application

How old are you?
What’s your timezone?
How much time can you commit weekly?
Any previous moderation experience?

Bug report

What happened?
What did you expect to happen?
How do we reproduce it?

Opening tickets without the panel

!tickets open Support general "can't access voice channels"

Members can open a ticket by command. The subject is optional and becomes the initial context. Required roles, blacklists and ticket limits are all still enforced. Useful when someone’s already in a channel and you don’t want to send them to #support.

Command reference

Command	Aliases	Description
`tickets option message <panel> <option> <kind> <script>`	`msg`	Set a message
`tickets form add <name> <title>`	`create`, `new`	Create a form
`tickets form list`	`ls`	View forms
`tickets form remove <name>`	`delete`, `del`, `rm`	Delete a form
`tickets open <panel> <option> [subject]`	—	Open a ticket by command
`tickets setup`	`configure`, `config`	Interactive builder

Start here

Security

Moderation

Server setup

Music & audio

Last.fm

Social

Utility

Messages & forms

Ticket messages

Variables

Examples

Forms

What to ask for

Opening tickets without the panel

Command reference

​Ticket messages

​Variables

​Examples

​Forms

​What to ask for

​Opening tickets without the panel

​Command reference

Ticket messages

Variables

Examples

Forms

What to ask for

Opening tickets without the panel

Command reference